Recently Pippa Baker-Walsh of our Community Autism Support and Advice (CASA) service worked with a GP practice manager to help an autistic adult with complex physical health conditions access health care more effectively.
The client had particular difficulty having to book appointments by telephone, not having enough time in appointments, and not seeing the same doctor each time.
Pippa, who is our Autism Support Lead, worked alongside the individual to explore ways to increase their independence and self-advocacy. She then arranged a meeting with the practice manager, who was receptive to hearing directly from the client about the barriers they were experiencing, and keen to find solutions.
As a result, the practice allowed the client to book appointments by email, assigned the client a named GP with a commitment to maintain continuity, and gave them the option of double appointments.
"These changes have had a transformative effect," said Pippa. "The individual now feels more in control of their physical health, and several of their long-term physical health conditions are being effectively managed for the first time." |